VELNORION Money Back Guarantee Policy

At VELNORION, we value the satisfaction of our customers above all else. Our commitment to providing high-quality products and exceptional service is unwavering. To ensure a confident shopping experience, we offer a comprehensive Money Back Guarantee policy as outlined below.

Eligibility Criteria

• Your purchase must be returned within 30 days of the delivery date.
• The item must be in its original packaging, unused, and in the same condition that you received it.
• A valid proof of purchase, such as a receipt or order confirmation, is required for processing the return.

Return Process

1. Contact our customer service team at [email protected] to initiate the return process and receive a Return Merchandise Authorization (RMA) number.
2. Include the RMA number with your return to ensure prompt processing.
3. Ship the item back to our designated return address:
   VELNORION Returns Department
   456 Commerce Avenue
   Suite 789
   Business City, BC 12345

Refund Details

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exceptions & Exclusions

• Certain products may be non-returnable due to hygienic, health, or other reasons. These exceptions will be clearly marked at the point of sale.
• Customized or personalized items are not eligible for return.

Contact Us

For any questions or concerns regarding our Money Back Guarantee policy, please reach out to our support team at [email protected] or call us at (555) 123-4567.

Thank you for choosing VELNORION. We are committed to ensuring your satisfaction with our products and services.